We love making it easy for you to source exceptional design. Because we curate and import beautiful pieces from all over the world to deliver them to you here in the US, our logistics model is inherently complex. While we approach every single decision with a customer-first mentality, we have to navigate global shipping markets, customs, and international trade policies. These outside factors are completely beyond our control. By purchasing from us, you are partnering with us through this global journey and agreeing to the following terms and conditions of your purchase.
Below is a scannable summary of how we work together.
We want to ensure your order is absolutely perfect. Please double-check your quote for accuracy regarding products and shipping information before finalizing your purchase, as changes later on can trigger extra fees.
Validity Windows: Quotes are valid for 30 days from the date they are sent.
Exception: Retail promotional offers with definitive end dates will supersede the 30-day timeline.
If your project requires a quote hold longer than 30 days, please coordinate with your DPG representative in writing. We will provide in writing what we are able to agree to.
The Global Shipping Reality: The freight charges we quote are honest estimates based on carrier rates and trade conditions available at the time of quote request. Because the global shipping market can be incredibly volatile (think carrier surcharges, fuel adjustments, port congestion, and unexpected tariff changes), freight costs are subject to change prior to or during shipment. DPG reserves the right to adjust these charges, and we will always provide you with written notification of any material changes before your shipment goes out.
Timing: Please note that all lead times and ETAs are carefully calculated estimates, not strict guarantees.
Because we kick off international logistics quickly to get your items moving across the globe, we have to stick to a few firm boundaries:
Order Cancellations: DPG does not accept cancellations on any order after 24 hours have passed since the order was placed (tracked by the timestamp on your order confirmation email).
Custom & Special Orders: Anything made-to-order, custom, or purchased from our Outlet/Overstock inventory is considered a final sale and cannot be cancelled or returned.
Standard Returns: For items that are returnable, you may return your order within 30 days of receiving your merchandise.
A 35% restocking fee will be deducted from your purchase price refund.
Return shipping costs are the responsibility of the customer, and we highly recommend insuring your return shipment.
All returns must be in brand-new condition and in their original packaging.
Every return requires a pre-authorization document known as an RMA. Please contact us directly to receive this before shipping anything back.
Credit Card Fee: To help offset the high administrative costs of managing large-scale global transactions, there is a 3% transaction fee for credit card orders over $25,000 (including shipping costs).
For customers with payment terms, the payment term period begins on the date of the order, not the shipment or delivery date.
We know you are eager to receive your items, and we are just as eager to deliver them. However, importing across oceans means dealing with elements we simply cannot control.
Estimates, Not Guarantees: Estimated lead times and ETAs are good-faith projections. Actual timing can vary based on factory production schedules, customs clearance, extreme weather, port congestion, carrier capacity constraints, government-imposed trade restrictions, and other global supply chain disruptions. While we will always advocate for your shipment, DPG cannot be held liable for delays in manufacturing or delivery.
Geopolitical Safeguards: DPG shall not be liable for delays or cost increases resulting from changes in trade policy, the imposition of new or modified tariffs, duties, sanctions, or other geopolitical events affecting international freight.
Specific Deadlines: If you have a strict "need-by" date, please alert your sales team at the time of order placement. We are generally unable to accommodate specific deadlines presented to us once an item is already in production overseas.
Early Arrivals & Storage: In the event your order arrives earlier than estimated, you are responsible for taking possession of the order within one week of receiving our call to schedule delivery.
If you cannot schedule delivery within 1 week of arrival at your local hub, local storage fees will apply.
If you require delivery to a different address than originally quoted, additional rerouting charges may occur.
Our pricing and freight charges reflect the trade conditions, tariff schedules, and import duty structures active on the day of your quote.
Mid-Transit Adjustments: If a governmental authority imposes new or modified tariffs, duties, sanctions, or trade restrictions between your quote date and the date of shipment, DPG reserves the right to adjust the affected portion of your order pricing accordingly.
Our Promise to You: DPG will provide written notice of any trade-related adjustments prior to shipment. We will make every reasonable effort to minimize the financial impact and work closely with you to identify alternative options where possible. However, DPG cannot guarantee pricing stability against sudden shifts in global regulations. Once an order is placed, adjustments resulting from changes in trade policy—including new tariffs, import surcharges, or duty reclassifications—are the responsibility of the customer.
We offer four (4) distinct delivery options to make the final leg of your journey as smooth as possible. You can confirm how your item travels by checking the product page for Ships Parcel or Ships Freight.
The Process: Smaller items arrive via a standard parcel carrier (UPS/FedEx/DHL/TNT/USPS), while larger items are handled by a freight company. You will not receive a phone call to schedule this delivery window.
What's Included: Items will be removed from shipping pallets, but the carrier will not unbox them or remove protective packaging (such as cardboard or shrink-wrap).
Residential Shipments: Items will be left in a safe place at your property (front door, inside an apartment gate, etc.), and the driver will take a photo as proof of delivery. If no safe place is available, items will be returned to the local hub and a formal delivery appointment will become required.
Commercial Shipments: Delivery will be made straight to a loading dock or just inside the main entrance. If you require a scheduled appointment for a business location, please upgrade to "Threshold" delivery. Any costs associated with a failed delivery attempt must be paid by the customer before a redelivery is attempted.
The Process: Ideal for furniture. Your order arrives "across the threshold"—meaning it is placed right inside the first available dry area. For a house, this is inside the front door. For an apartment complex or commercial high-rise, this is the first-floor lobby.
What's Not Included: Orders will not be taken up flights of stairs. Unpacking, assembly, and debris removal are not included.
Scheduling: You will receive a phone call when the shipment arrives at your local delivery center to schedule a specific appointment window (Monday through Friday, standard business hours).
The Process: We bring your items into the exact room of your choice and remove all heavy packaging materials from your property.
What's Not Included: No product assembly will be performed. This service is not available for standard parcel shipments, commercial business locations, or international deliveries.
Scheduling: You will receive a call when your items reach the local hub to choose a delivery window (Monday–Friday, 9am–5pm).
The Process: The ultimate seamless experience. We deliver the items to your room of choice, unpack them, completely assemble the furniture, and clear away all leftover packaging debris.
What's Not Included: The delivery team cannot affix items to walls or ceilings, connect/disconnect electrical equipment, or hang mirrors, wall art, and shelving. This service is not available for parcel shipments, commercial locations, or international deliveries.
Measure Twice: Before ordering, please measure all doorways, stairwells, hallways, ceilings, entryways, and elevators to ensure your furniture will fit. Remember, custom and made-to-order furniture cannot be returned if it does not fit into your space.
Clear the Way: For White Glove services, please ensure old furniture is entirely removed and a clear pathway is prepped before the team arrives. Customers are responsible for verifying that items will fit inside building elevators.
Difficult Access Points: If your property features challenging roads, steep driveways, tight turns, or low clearances that a large freight truck cannot easily navigate, you must notify us at order placement so we can route your shipment to a compatible delivery hub.
Certificates of Insurance (COI): It is your responsibility to notify us if your building requires a COI for our delivery team to enter the premises. We request a minimum of a 72 hour window to process a request.
Premium Upgrades: Weekend appointments, deliveries outside normal business hours, locations requiring a ferry (e.g., islands), specialized time requests, or building COI processing will incur additional charges and must be quoted and settled prior to delivery.
Missed Appointments: Rescheduling a scheduled delivery appointment with less than 48 hours' notice, or missing a confirmed delivery window, may subject your account to additional redelivery and storage fees.
Because international freight involves multiple handoffs, immediate inspection is the single best tool to protect your investment. Please review your items immediately and report any concerns.
For Commercial Warehouse / Contract Deliveries:
For Residential Deliveries:
The Acceptance Threshold: If no claim is submitted within these designated windows (10 business days for commercial, 24 hours for residential), the furniture will be legally considered fully accepted in pristine condition.
DPG's Resolution Protocol: DPG reserves the right to inspect, repair, or replace damaged merchandise at our discretion. Because our supply chain spans global artisans and manufacturers, we are unable to offer expedited production or air-freight shipping options on replacement orders.
